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When will my order arrive?
Where's My Order?
We understand that waiting for your order to arrive can be an exciting yet sometimes anxious time, and we want to ensure that you have all the tools and information needed to track your purchase every step of the way. Below, we’ve outlined everything you need to know about tracking your order, processing times, and what to do if you need further assistance.
Order Processing & Tracking Information
Once you’ve placed your order, our team immediately begins processing it. We aim to fulfill and ship your order as quickly as possible. Typically, it takes about 24 to 48 business hours (Monday through Friday, excluding holidays) to process and generate tracking information. During this time, our system will handle a number of critical tasks including verifying payment, packaging, and preparing your items for shipment. Please keep in mind that weekends and public holidays are not counted as business days, so processing may take a bit longer if your order is placed on a Friday or just before a holiday.
After your order is processed and ready for shipment, tracking information will be generated. You’ll be notified via email once your order has shipped. This email will include the carrier’s details and your tracking number, so you can monitor your order’s progress as it makes its way to you.
Email Notifications
To ensure that you’re always in the loop, we send an email alerting you when your order has been shipped, along with the tracking number and carrier information. However, sometimes these emails may end up in your spam/junk folder instead of your inbox, especially if you have a strict spam filter or haven’t received many emails from us before. If you don’t see the shipping confirmation email in your inbox, please take a moment to check your spam or junk folder to make sure it didn’t get filtered incorrectly.
If you still can’t find the email after checking your spam folder, or if you have any concerns about your order, don’t hesitate to reach out to our customer service team for assistance.
Tracking Your Order
Once your order has shipped, tracking information becomes available, and we make it easy for you to check the status of your order at any time. We provide two different ways to track your order, depending on whether you have an account with us or if you checked out as a guest.
1. For Customers with an Account:
If you’ve created an account with us, you have access to a dedicated “Account Orders” page where you can view the status of all your past and current orders.
To check the status and track your order:
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Log in to your account on our website using your username and password.
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Navigate to the “Account Orders” section.
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Find your order from the list of recent purchases. You’ll see the current status of your order, whether it’s pending, shipped, or delivered.
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If your order has shipped, you’ll be able to click on the provided tracking number to view detailed tracking information directly from the carrier’s site.
This method is a quick and easy way to access real-time updates on your order, without having to search through emails or rely on third-party tools.
2. For Guest Checkout Customers:
If you checked out as a guest and didn’t create an account during your purchase, don’t worry! You can still track your order and receive updates. Simply use our “Track Your Order” tool to check the status of your order.
To track your order as a guest:
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Go to our Track Your Order page, which you can easily access from our website’s footer or order confirmation page.
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Enter your order number and the email address you used to place the order.
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After entering the required details, click the “Track Order” button.
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You’ll then be able to view the status of your order, including whether it’s been shipped, when it was shipped, and your tracking number.
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Click on the tracking number for detailed updates directly from the carrier’s website.
This tool allows you to track your order without needing to log in to an account, making it convenient for those who chose guest checkout.
What If I Still Can’t Find My Order?
If you’ve checked your spam folder, used our tools to track your order, and still can’t find any updates, don’t worry! Sometimes, delays may occur in processing or shipping due to various factors, including unexpected carrier delays or high order volumes during peak times.
If you haven’t received tracking information within the expected timeframe (24-48 business hours), or if your order’s tracking information hasn’t updated in a while, we recommend getting in touch with our customer service team. They can investigate your order status and provide you with more details about its location and expected delivery date.
Our customer service team can be reached via email at [email protected] or by phone at 888-309-4909. Please have your order number and any relevant details handy to expedite the process.
Important Notes:
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Carrier Delays: While we strive to ship all orders as quickly as possible, delays can occasionally happen during the shipping process, especially during busy seasons or if there are unexpected weather conditions. Please keep this in mind if your tracking information shows that the delivery is taking longer than expected.
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Missing Tracking Information: If tracking information is not yet available for your order, this could be due to several reasons, such as a delay in updating from the carrier or a slight delay in processing. In most cases, tracking will be available within 24-48 hours after shipping.
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Order Modifications: Once an order is placed and processing has begun, it can no longer be modified or canceled. If you realize you need to make a change after placing the order, please contact our customer service team, and they will assist you with a return or exchange once your order arrives.
We want to ensure that your experience with us is smooth and enjoyable, and we’re here to help if you need any assistance tracking your order or resolving any issues. Thank you for choosing us for your purchase!
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May I cancel my order?
Cancel an Order
We understand that sometimes plans change and you may need to cancel an order. However, once your order has been processed and payment has been confirmed, it is no longer possible to cancel the order. Our system is designed to process orders quickly and efficiently, which means that as soon as your order is submitted, it is immediately sent to our fulfillment center for packaging and shipping preparation.
Since cancellations cannot be made once the order has been processed, if you no longer need the items or if you've made a mistake in your order, don’t worry! You can still return the items after receiving your shipment. We encourage you to carefully review your order before completing the checkout process to avoid any inconvenience later on.
Once your order arrives, if you wish to return any items, please refer to our Returns Policy. You will need to initiate a return through our designated returns process. Our customer service team is ready to assist with instructions on how to return your items, as well as answer any questions regarding your return.
Important Note: Not All Items Are Eligible for Return
Please be aware that not all products are eligible for return. Certain items, such as custom or personalized products, opened electronics, or perishable items, may be subject to return restrictions. We encourage you to carefully review the details of each product before purchasing to ensure that it meets your needs.
For full details about which items are eligible for return and our return process, please refer to our Returns Policy available on our website’s Returns Policy page. If you have any doubts or questions about returning an item, feel free to contact our customer service team at [email protected] or call us at 888-309-4909, and we will be happy to assist you.
We strive to make your shopping experience as smooth as possible and are here to help with any order issues that may arise.
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Missing or Damaged Item? We’re Here to Help!
If an item from your order is missing or arrived damaged, we sincerely apologize for the inconvenience. We’re committed to resolving the issue quickly and efficiently. Missing and damaged items are handled through our standard return process.
How to Start a Return
You can initiate a return by contacting our Returns Department:
📧 Email: [email protected]
📞 Call: 1-888-309-4909 (Request a return)
🔄 Use Our Online Tool: Return an Item
Important for Damaged Items
If you received a damaged, defective, or incomplete item, please submit a return or refund request within 3 business days of delivery.
For full details, visit our Returns Policy page. We appreciate your business and are here to make things right!
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Accepted Payment Methods
We process payments at the time of purchase and accept a variety of payment options for your convenience:
✔️ Visa
✔️ MasterCard
✔️ Discover
✔️ American Express
✔️ Amazon Pay
✔️ Apple Pay
✔️ PayPal
✔️ PayPal Pay in 4 (buy now, pay later option)
✔️ Venmo
How Payments Are Processed
When you pay with a credit, debit, or check card, the payment is processed immediately. Some banks may place a temporary authorization hold to verify funds, which can appear as a pending charge and impact your available balance.
Once your order is confirmed:
📩 You’ll receive an invoice via email.
📦 A tracking number will be sent once your order ships.
Looking for Savings?
🛍️ Shop Sale Items – Check out the latest discounts on office essentials!
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Tax-Exempt Purchases
We’re pleased to offer tax exemption for eligible customers! If you qualify for tax-exempt status, follow the steps below to ensure your purchases are processed correctly.
How to Set Up Tax-Exempt Status
Before placing an order, please:
1️⃣ Create an Account – Sign up or log in to your account.
2️⃣ Upload Your Tax-Exempt Certificate – Navigate to the Tax Exempt section in your account and submit your valid exemption documentation.
3️⃣ Approval Process – Our team will review your submission. If approved, your future orders will automatically be tax-exempt. If denied, we will notify you with further instructions.
Already Placed an Order?
If you’ve already placed an order but forgot to submit your tax-exempt certificate, we can still apply the exemption within 5 days of your purchase. After this period, tax compliance and reporting regulations prevent us from making adjustments, as sales tax has already been collected and reported to the appropriate tax authorities.
What if my request is denied due to the 5-day limit?
If we are unable to apply your exemption retroactively, you may still be eligible for a sales tax refund directly from your state’s tax authority. Many states allow tax-exempt organizations and individuals to request reimbursement by filing a Sales Tax Refund Claim Form. To do this, you will typically need:
✔️ A copy of your purchase receipt
✔️ Your valid tax-exempt certificate
✔️ Any additional forms required by your state’s Department of Revenue
We recommend checking with your state’s tax agency for specific instructions on how to submit a refund request.
To request a tax-exempt adjustment within the 5-day window, email us at:
📧 [email protected] – Include your order details and a copy of your tax-exempt certificate.
For a smooth experience, we strongly encourage submitting your tax-exempt documentation before placing an order to ensure your purchases are processed correctly from the start. If you have any questions, we’re happy to help!
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Shipping & Delivery Times
We strive to deliver your order as quickly as possible! Most orders arrive within 1-3 business days, but certain factors may affect delivery times.
Estimated Delivery Times on Our Website
The estimated delivery dates displayed on our site are approximations based on:
✔️ Product availability
✔️ Order quantity
✔️ Shipping destination
While we aim for accuracy, we cannot guarantee specific delivery dates. Please note:
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Transit times do not include weekends—orders are processed and delivered only on business days.
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Unexpected delays, such as weather conditions or carrier disruptions, may impact estimated arrival times.
If you have any questions about your order’s shipping status, feel free to contact us—we’re happy to help!
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Purchase Orders for Schools and Government
We are pleased to accept pre-approved purchase orders for schools and government agencies on orders of $200 or more.
To submit a purchase order:
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Send your order on official agency letterhead along with completed W-9 form via email to [email protected].
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Include an email address with your order so we can keep you updated on its status.
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Payment is due within 30 days of the invoice date.
Important Note
Orders purchased using a purchase order can only be shipped to a registered government or educational address that matches the entity name.
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Shipping Outside of the US
Shipping Restrictions
At AllMyOfficeSupplies.com, we currently ship only to the 48 contiguous United States. We are unable to process orders for delivery to:
Additionally, we cannot fulfill orders for shipment to the following:
We apologize for any inconvenience this may cause. If you have any questions about shipping restrictions or need assistance, feel free to contact our customer support team. We're here to help!
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