AllMyOfficeSupplies.com Return Policy – Returns & Refunds
At AllMyOfficeSupplies.com, we are committed to providing a smooth and transparent return process for our customers. Whether you received the wrong item, changed your mind, or encountered a product issue, we strive to make returns as simple as possible. Please review the following guidelines carefully to ensure a quick resolution.
General Return Guidelines
We accept returns for most products within 30 days of delivery. However, certain items are non-returnable due to product type, safety regulations, or manufacturer restrictions.
Key Points to Remember:
✔ Return Authorization Required – Contact our Returns Team at [email protected] or call 1-888-309-4909 before sending back any items. Unauthorized returns may be refused or sent back at your cost.
✔ Original Packaging Required – Items must be in their original, unopened packaging with all accessories and documentation included.
✔ Non-Returnable Items Apply – Some items, such as food, hygiene products, and technology, cannot be returned unless defective or damaged.
✔ Customer Responsibility for Shipping – If a return is due to an ordering mistake or change of mind, return shipping costs are the buyer’s responsibility.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please report it within 3 business days of delivery.
Steps to Resolve Your Issue:
Do not discard original packaging or shipping materials. These are required for returns and replacements.
Contact us immediately with details and, if possible, provide photos of the issue.
We will arrange for a replacement or refund based on the situation.
💡 Note: If an item is defective but covered under a manufacturer’s warranty, you may be directed to the manufacturer for support.
How to Return an Item
To return an item, follow these simple steps:
1️⃣ Request a Return Authorization Number (RA#) – Contact our Returns Team to obtain an RA#.
2️⃣ Repackage the item – Items must be returned in new, unopened condition, including manuals, accessories, and original manufacturer packaging.
3️⃣ Label the Package Properly – Clearly write the RA# on the outside of the shipping package (avoid writing on the product packaging).
4️⃣ Ship the Item – Use a shipping method with tracking to ensure we receive the return. You are responsible for return shipping costs unless we made an error.
📌 Important:
Returns without an RA# may be rejected.
If a returned product has been used, damaged, or opened, we reserve the right to deny the refund or charge a restocking fee.
Non-Returnable Items
Due to hygiene, safety concerns, and potential fraud risks, the following items cannot be returned unless defective or incorrectly shipped:
🔹 Technology & Business Machines – Printers, scanners, and other electronics.
🔹 Furniture & Mattresses – Due to bulk shipping and assembly concerns.
🔹 Clearance & Closeout Items – All sales are final.
🔹 Hygiene & Personal Care Products – Items such as face masks, gloves, and hand sanitizers.
🔹 Dated Materials – Includes planners, calendars, and time-sensitive items.
🔹 Custom-Printed or Personalized Items – Non-returnable unless we made a mistake.
🔹 Consumables – Includes food, beverages, pharmaceuticals, and cleaning supplies.
Expiration Dates & Special Conditions
If an item arrives with an expiration date of 30 days or less, contact us immediately for a free replacement.
Opened ink & toner cartridges are not returnable. Only unopened cartridges in original and sealed packaging qualify for returns.
Return Reasons & Refunds
Ordered the Wrong Item or Changed Your Mind?
If you purchased the wrong item or no longer need it, you can return it within 30 days, provided:
✅ The product is unused and in its original packaging.
✅ You cover return shipping costs.
✅ A restocking fee may apply for certain manufacturers.
Received a Defective, Incorrect, or Damaged Item?
If you receive a defective, incorrect, or damaged item:
✔ Contact us within 3 business days of delivery.
✔ We will provide a prepaid return label for eligible returns.
✔ A replacement or refund will be issued promptly.
Returns Without Prior Authorization
Returning an item without prior authorization may result in refusal or additional return shipping fees.
🚫 If an order is refused upon delivery or returned due to an incorrect shipping address, additional shipping fees may apply.
Manufacturer Warranties
Many products are covered under a manufacturer’s warranty. If you experience a product issue after 30 days, contact the manufacturer directly.
Need assistance? Call us at 1-888-309-4909 or email [email protected].
Refund Processing & Timelines
Refunds are processed within 7-14 business days after we receive and inspect your return.
💰 Refund Method:
Refunds are issued to the original payment method used during checkout.
If you opted for a replacement, we will ship it as soon as the return is processed.
Colorado Residents – Retail Delivery Fees
Per Colorado state regulations, delivery fees are non-refundable on returned orders.
Why Shop with AllMyOfficeSupplies.com?
We pride ourselves on top-tier customer service, fast processing, and a hassle-free shopping experience. Whether you're ordering office essentials, business supplies, or technology, we are here to support you every step of the way.
Have questions about a return? Contact us today!
📧 Email: [email protected]
📞 Phone: 1-888-309-4909